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FAQs

How can I get my customized text logo?
Where can I get a blank logo image?
Where can I get my editable flash or swish files?
Where can I access any online tutorials for my website?
Why am I getting an "invalid file format" error when I open up my Swish file with Swish?
Why are my changes not saving when I edit my flash file with Macromedia Flash MX/MX2004?
Why are my Swish or Flash changes not displaying in my website after I saved them?

Where can I get my customized text logo?

· You can request your customized logo from your members page at LuckyMarble.com
· If you purchased this website from Pixelmill, you will need to activate your account by filling in the form at the following location: Pixelmill Purchase Account Activate Form

Login to your members area at LuckyMarble.com
Select the "My Website Template" link
Click the "customize" link beside your purchase
Select the "initiate request" for the option you wish to customize
If the item you want customized is not in the list select "Special Request"
Fill out the questionnaire (provide as much detail about the request as possible)
You will be contacted by a Lucky Marble developer about your request -- be sure to specify a phone number where you can be reached

PLEASE NOTE: We will be happy to insert your own company logo if you have one -- however if it takes longer than 15 minutes to tidy up your logo and insert it, we will start billing at our regular customization rate ($1.25/minute). You can upload your file to us by clicking on the "Graphic Logo Insertion" link on the customization request page.

Where can I get a blank logo image?

· Check your downloads page in your member section at LuckyMarble.com -- blank logo files are not normally not included in the template package itself for security reasons (although you may find them in the "editables" folder).
· If you purchased this website from Pixelmill, you will need to activate your account by filling in the form at the following location: Pixelmill Purchase Account Activate Form
· If there is no "Blank Logo File" available on the downloads page for your purchase, place a customization request (See above FAQ) for a blank logo file

Where can I get my editable flash or swish files?

· Your editable flash or swish files (if included with this website purchase) are available from your downloads page at LuckyMarble.com -- they are normally not included in this packaged website template for security and file-size considerations
· If you purchased this website from Pixelmill, you will need to activate your account by filling in the form at the following location: Pixelmill Purchase Account Activate Form
· All "editable" flash or swish files (if included with the purchase) are available by clicking on the "download" next to your purchase on the "My Website Templates" page of your members area

Where can I access any online tutorials for my website?

· If you purchased a website with Flash or Swish we will have likely created a tutorial for you to update those files yourself. We tend not to do tutorials for standard HTML coding as we assume you already have knowledge of basic web design. We do provide links to FrontPage tutorials on the "Instructions" page of this manual.
· You can check out our tutorial section at LuckyMarble here:
LuckyMarble Tutorials Section

Why am I getting an "invalid file format" error when I open up my Swish file with Swish?

Chances are, you're trying to open up an .SWF file with Swish. The SWF file is NOT editable. You need to obtain the SWI version of the file (see FAQ for "how do I get my editable flash or swish files). Normally we have a video tutorial which will walk you through how to update it.

SWF - Shock Wave Flash (this is what your browser loads and plays in your web page)

SWI - SWIsh editable

Why are my changes not saving when I edit my flash file with Macromedia Flash MX/MX2004?

Chances are, you're trying to edit an .SWF file with Flash. The SWF file is NOT editable. You need to obtain the FLA version of the file (see FAQ for "how do I get my editable flash or swish files). Normally we have a video tutorial which will walk you through how to update it. In most cases, any part of the website template that uses actual Macromedia Flash files will NOT require you to edit them with Macromedia Flash.

SWF - Shock Wave Flash (this is what your browser loads and plays in your web page)

FLA - FLAsh editable

Why are my Swish or Flash changes not displaying in my website after I saved them?

Chances are, you HAVE saved the editable file, but you haven't yet "exported" or "published" the "editable" version into the "compiled" version.

If you are using Swish, go to your File menu, select "Export" -> SWF and then export your file to your website (most often it needs to go into the "flash" folder of your website, overwriting the existing .swf file that is there)

If you are using Flash, go to your File menu, select "Export" and then export your file to your website (again, most often it needs to go into the "flash" folder of your website, overwriting the existing .swf file that is there)